Q: Once I’ve opened a jar, how long can I keep it for?
A: All our products state on the label (near the ingredients and nutritional panel) how long the product can be kept after opened. All of our antipasto and olive products in brine and oil must be kept refrigerated after opening, and as a general rule are safe for 14 days. We pasteurise our products in glass jars which ensure that they are 100% safe for human consumption. This is safer than purchasing products from the deli or in plastic.
Please avoid cross-contaminating the product, that is, e.g. putting a fork in a salad and then putting it in your Sandhurst jar. Also, please ensure that the product is covered in its oil.
Q: There is a white film or mould on my olives. What is it and is it safe?
A. If your olives develop a white film on them – don’t despair. The white film is the lactic yeast that develops and is perfectly harmless. In order to avoid this, pour a few tablespoons of olive oil or canola oil to avoid the film developing. Olive oil will go creamy in the fridge but will return to normal at room temperature whilst Canola oil is winterized and will stay liquid in the fridge. Olives are very robust and can even be kept in ambient temperatures for over 4-5 months. They are best kept in the fridge in their brine. They also freeze ok.
Q: Why do you use canola and sunflower oils for antipasto instead of extra virgin olive oil?
A. We use the finest canola & sunflower oils for our antipasto products for a number of reasons:
i. Extra virgin olive oil can have an overpowering flavour, where-as canola & sunflower oils are a much subtler flavour profile that wont affect the authentic taste of the product.
ii. When refrigerated, the product won’t go white and cloudy as it would if we used extra virgin olive oil.
Q: What are the ‘Sandhurst to Go’ trading hours?
A. We are open from 10am – 5pm MON -FRI and SAT 10am -2:30pm CLOSED SUNDAY’s and all PUBLIC HOLIDAYS. You can sign-up to receive special offers and news from Sandhurst to Go here
Q: Where can I find the best before date on my product?
A. The best before date is generally located either on the top of the lid, the side of the lid or on the label near the barcode. (You can also find the batch code here too)
Q: Can I order online?
A. Unfortunately we don’t have the facility for online purchases. However, we can help you find a stockist of your favourite Sandhurst products near you! Check out our stockists page or contact us directly at firstname.lastname@example.org
Q: I can’t open the lid of the jar. How do I get the lid off to eat your yummy product?
A. Sometimes the lid can be very difficult to get off! Here are some tips to assist you:
i. You can try running the top of the jar under hot water for a couple of minutes
ii. Place a butter knife at a 45 degree angle and gently slide under the lid where it indents into the rim and pull-up to release the lid
iii. Tap the edges of the lid with the edge of a butter knife at a 45 degree angle to loosen the lid
Q: Where can I purchase Sandhurst products?
A. Sandhurst products are available nationally at a wide range of supermarkets, independents, fruit markets and our retail store ‘Sandhurst to Go’. Please have a look at our stockist’s page to see where you can purchase Sandhurst. If you’re still unsure, you can contact the representative for the state that you are in or email us directly at email@example.com or call us toll free on 1800 500 362 and we’ll help you find what you’re looking for.
Q: My Olives have a bitter-taste:
A. As the season commences in September, the olives are still bitter and will require some time for fermenation. On some occassions, the product packed in the jar may have some residual bitterness. To make the olives less bitter, we recommend rinsing and adding some salted water (about 5% salt) which has been heated. Once this has been done, the new salt will work on the bitter olives and under refrigeration, be sweeter in a few days
Q: I’ve just purchased a jar of Sandhurst olives (and/or) tomatoes that doesn’t taste the same as last time. (It may taste salty, bland, chewy, too soft. Etc)
A. Inconsistencies in taste can come from varied sources. As the product is naturally grown & Sandhurst does NOT use artificial flavours or ‘flavour correctors’ such as MSG – there will always be variances in the taste profile of dried tomatoes as well as olives. We strive for consistency in product and contents but due to the nature of the product we pack, there will always be some minor changes in flavour, colour, size and texture.
The factors to take into account are:
- Seasonal variations: early olives are bitter, later olives are softer and sometimes saltier
- Temperatures when serving: products taste different out of the fridge than at room temperature
- Origin Differences: Olives from the north of Greece are plumper and more mellow where-as the southern Greece product is firmer and stronger in taste & texture
- What is consumed/paired with the olives or tomatoes: sometimes after taste can be altered based on what is drunk or eaten before the product is consumed
- Texture when preparing product: when we prep product for packing, some of the product absorbs marinade in different ways when the product is either at the top or the bottom of the batch
- Drained weight: this can vary depending on the fill cycle & there may be some minor variations in the drained weight. This is checked regularly to ensure it meets what is stated as a percentage on the jar
Q: Why doesn’t the supermarket/my nearest store carry this line?/anymore?
A. Our products are made available for distribution to all stores and supermarkets throughout Australia, however, some individual supermarkets may choose not to stock our products and unfortunately this is beyond our control.